Frequently asked questions

We source our CO2e (carbon dioxide equivalent) data from the most reliable and up-to-date open-source databases available. While the data provides a solid foundation for estimating carbon emissions, it’s important to note that cloud providers do not yet offer precise, uniform data on their energy usage or carbon footprint.  We’re committed to transparency and continuously improving our data sources as more accurate information becomes available.

Yes, you can cancel anytime on our Pro plan. We do offer Enterprise agreements for customers with large spends, for these we present custom pricing based on fixed contract lengths and minimum commitments.

We calculate the savings by first determining the carbon usage and cost of each resource on a per-hour basis. We then assume that, under normal circumstances, these resources would be running continuously. By monitoring how many hours our product, Turn it Off, is used to switch off these resources, we can multiply those hours by the corresponding per-hour costs to estimate the savings. Afterward, we subtract the cost of running the Turn it Off agent (where utilised) to calculate the net savings.

Our payment structure is based on a percentage of this net saving, ensuring alignment with your actual cost and carbon reduction.

Yes, you have complete control. You can pause Turn if Off on any environment (example; UAT or staging) at any time.

We currently support the following resources:

Resources we manage in AWS: 

ALB
NLB
Elastic IP
Load Balancers
EC2
ECS
Beanstalk
Autoscaling Groups
RDS (Single AZ)

Resources we manage in Azure: 

Front Door
Traffic Manager
Virtual Machines
Azure SQL Databases
Load Balancers
Public IPs
App Service Plans
App Services
App gateways
Flexible PostgreSQL servers
Flexible MySQL servers

Our solution goes far beyond basic schedules. With Turn it Off, you get access to predefined rules, customisable schedules, and most importantly, our intelligent latency detection system, which automatically shuts environments down when no usage is detected. Everything is grouped and centralised for all your environments, and when changes occur. There’s no need to rewrite scripts or rely on a single person in your organisation.

Our platform also provides comprehensive reporting from both a sustainability and cost perspective, making it easier to track your impact. It also empowers business users directly, eliminating the need to depend on IT. What if you need an environment back up outside of scheduled hours?

Finally, we promote an ‘always-off’ or ‘off-by-default’ approach, ensuring resources are only used, when necessary, not just turned off every now and again—saving far more time and money than a script ever could.

Our product plays well with Infrastructure as Code (IaC) tools like Terraform, ensuring that turning resources on and off won’t interfere with your configurations or cause drift issues. There are some exceptions around autoscaling groups and Fargate tasks. For these specific cases, there may be some impact on your Terraform state. However, using the ignore_changes directive can easily handle these situations, allowing you to maintain full control without disruption.

For resources that can’t be fully switched off, like App Service Plans, we optimise them by scaling down to the lowest possible value within their current tier. This approach ensures you’re still minimising both cost and carbon impact, while keeping essential services available without unnecessary over-provisioning.

No, we do not yet cater for disks.

While we don’t yet support sequencing, it’s a feature currently in development. Once released, it will allow you to group resources and define the specific order in which they are turned on or off. This ensures that any systems with dependencies will be handled in the correct sequence, providing a smooth and reliable process for managing your environments.

The security of the Turn It On page depends on how you currently authenticate the endpoint. If you’re restricting access using Security Groups (SGs), Auto Scaling Groups (ASGs), Network Security Groups (NSGs), or by IP address, the same security measures will apply to the Turn It On page. However, if you’re using browser-based authentication (which prompts a login popup), the page would be open to anyone.

In those cases, we recommend relying on schedules and intelligent latency detection rather than using the Turn It Off page. You can always use the Turn It Off portal to bring environments back online when needed, ensuring secure and efficient management.

We store only the data that is returned from the cloud provider’s APIs, which typically includes basic information such as:

• Resource ID

• Resource Name

• Tags

• Sizing details

• Some configuration options that have been specified

This minimal data allows us to manage and optimise your resources without storing any sensitive information.

We only store minimal user data, including names, email addresses, company names, and addresses—all of which fall under non-special category data in terms of GDPR. This means that the data we collect does not include sensitive information like health, race, or political views, and is considered less sensitive under data protection regulations. Additionally, all financial and card details are securely stored by our global payment partner, Stripe. We do not have access to or store any of your payment information, ensuring your financial data remains protected.